Return Policy

The goal of Toro.com is to ensure you are completely satisfied with your purchase. If for some reason you are not satisfied and need to make a return, most items can be returned within 30 days of purchase for full credit less shipping unless return is due to a Toro error. Items must be in their original packaging. (You can NOT send back any product that has been fueled, even if it has been drained.)

Note: Some product/parts are not returnable, even within the 30 days. A non-returnable product/part is identified as such on the product page.

Credit should appear on your credit card / bank statement within four weeks of return. You will be notified via email once the credit is processed.

To return a product, sign in to Toro.com and click on My Account then click on Order History. Click on the View Order Details for the order on which you need to make a return. The system will then guide you through the process of generating a return and supply you with a return mailing label to print.

For "Guest" purchases click on Order Status in the bottom footer under Customer Service. Enter your Order Number and Email Address. This will bring you to your Order Details page where you can create your return.

Note: Items returned without the RETURN LABEL on the outside of the package will delay processing.


Return FAQs

Are all items returnable?
No, there are a small number of items for which Toro.com does not accept returns. They include but are not inclusive of:

• Hazardous items that are gas-powered or contain flammable liquids (These items will say "This item is not returnable" on the product detail page.)
• Manuals/Publications (These items will say "This item is not returnable" on the product detail page.)
• Any product missing the serial number or UPC

 
How long to I have to return a product?
If you need to make a return for any reason you have 30 days after placing the order.
 
How long will it take for me to receive a credit once I return an item?
Credit should appear on your credit card / bank statement within four weeks of return.
 
May I return items purchased on Toro.com to a local retailer?
Toro products purchased on Toro.com need to be returned to Toro directly via the return process on toro.com.

If you purchased a gas powered product, such as a gas walk power mower, gas powered snowblower or zero turn mower, these products need to be returned to the dealer assigned on Toro.com when you made your purchase. You can find the dealer assigned on your confirmation email, the receipt you received with the product or in the Order History when you click on the View Order Details.

Note: if you have used an item or put fuel in it, it may not be returned.

The manufacturer's warranty protects your purchase should a manufacturing defect be identified requiring repair. Your selected dealer chosen at time of purchase will be happy to assist in inspecting and repairing your product.

Will I be reimbursed for my return shipping costs?
Toro will pay the return freight if you received a defective or wrong product. 

Toro.com does not reimburse return shipping for items returned for reasons that are not due to an error by Toro.